In TrendsUS FED Meeting LiveStock MarketUPIGold and SilverStocks To WatchCrude Oil PricesBRICS SummitHSBC wants to ‘kill complexity’ as AI reshapes how the bank worksHSBC CEO Georges Elhedery said the bank is using AI to cut complexity, automate routine work and free employees to focus on customers and more important decisions.By Shereen Bhan September 16, 2026, 9:03:27 PM IST (Published)For HSBC Group CEO Georges Elhedery, one of the key priorities over the past two years has been making the bank simpler and more agile.As the financial services industry becomes increasingly complex, he believes the bank should focus on removing unnecessary layers and making it easier for employees to serve customers.‘Kill complexity’ is a key focus. He added, “The world is complicated enough that we don't need to be complicated in managing it, so we are going to be simple and agile in the way we support our clients to manage this complicated world."Elhedery said simplifying the bank remains a key priority, with HSBC having made significant progress on reducing complexity over the past two years. He added that there are still several areas where the bank plans to make further changes, and AI could help accelerate this process by making operations…
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