In TrendsStock MarketNSE IPOIndia's EconomyRupee vs DollarDow JonesMeta testing a 'human concierge' for its new personal AI agent MuseThe trial involves contractors quietly managing some phone calls placed by Muse, prompting internal privacy concerns over sensitive information potentially being exposed to call-centre workers. Meta says the test is aimed at improving safety and disclosures.By Reuters September 22, 2026, 9:46:32 PM IST (Published)(Photo Credit : Reuters )Meta has been testing a “human concierge” for its new personal AI assistant, Muse, which entails having human contractors quietly handle some of the phone calls placed via the digital agent, according to internal company posts seen by Reuters.The Facebook and Instagram owner told employees about the test last week, shortly after the company publicly launched a phone calling feature for Muse, one of those posts showed.Some employees have raised privacy concerns about human agents handling the calls, warning that it could result in sensitive information being shared unintentionally with contractors in call centers. Also read: Small box, serious power: Apple’s new Mac mini and Mac Studio arrive in India Asked about the feature, a Meta spokesperson said the response from employees has been ”overwhelmingly positive” and that the purpose of the test was to…
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