Microsoft has apologised to customers and partners for a widespread global outage that disrupted its workplace services, including Outlook and Teams, saying the incident was caused by a technical issue linked to an earlier network capacity upgrade.
\n\nIn a post on X, the company said it was seeing broad recovery and stability across its services, while work continued to restore access for customers and regions still affected. Microsoft also ruled out a cyberattack or any connection to artificial intelligence (AI) or AI agents as the cause of the disruption.
\n\n“We are deeply sorry for the disruption this incident has caused our customers and partners. We know the trust they place in our services and take that responsibility extremely seriously,” the company said.
\n\nExplaining the cause, Microsoft said a problem introduced during an earlier network capacity upgrade surfaced after a more recent network change. The company said it had addressed the underlying issue and was continuing its recovery efforts.
\n\nWe are deeply sorry for the disruption this incident has caused our customers and partners. We know the trust they place in our services and take that responsibility extremely seriously. We are seeing broad recovery and stability across our services.
\n\nMicrosoft said…
Original source: https://www.cnbctv18.com/technology/
