A widespread outage hit Microsoft platforms on Thursday, leaving thousands of users unable to access Outlook, Microsoft 365, Teams, and other services. Downdetector recorded nearly 130,000 reports of Outlook issues shortly after 1 p.m. ET, with users reporting problems sending and receiving emails and loading their inboxes. Thousands of others also reported issues with Teams, Copilot, and Microsoft 365 services.
\n\nMicrosoft acknowledged the disruption, saying it was investigating reports of users experiencing difficulties accessing Exchange Online mailboxes through multiple connection methods across the Americas. The company later confirmed the issue affected multiple Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, Microsoft Copilot 365, and Microsoft Defender XDR.
\n\nIn an official update, Microsoft said the affected infrastructure was experiencing elevated loads across multiple regions, likely contributing to connectivity errors. The company said it was restarting and repairing impacted portions of its infrastructure to restore capacity.
\n\nMicrosoft was also investigating an unexpected increase in a specific type of service traffic to determine whether it was contributing to the elevated load. It said it was evaluating options to redirect traffic to alternate infrastructure and redistribute workloads to speed up recovery.
\n\n"We're aggressively pursuing all pathways to reduce impact," the Microsoft 365…
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