New Delhi: A global Microsoft service disruption has affected email support services of IndiGo and Akasa Air, with both airlines issuing passenger advisories warning that they may face difficulties receiving or responding to emails. While IndiGo has asked passengers to use its AI-powered assistant 6E Skai for urgent assistance, Akasa Air has shared an alternative helpline number.
\n\nIndiGo said its email support services were currently impacted due to the Microsoft outage and the airline might not be able to receive emails from passengers. However, all its other customer support channels remain operational.
\n\nThe airline asked passengers requiring immediate assistance to contact its AI-powered customer support assistant, 6E Skai, through its official website or mobile application. It added that all other customer support channels remained operational and apologised for the inconvenience.
\n\nAkasa Air also informed passengers that its email support services were experiencing delays due to the global disruption. The airline asked customers to contact its 24-hour Akasa Care Centre at +91 9606 112131 or reach out through its social media platforms for immediate assistance.
\n\nMeanwhile, Air India Express said it was closely monitoring the Microsoft outage but its flight operations remained unaffected. The airline also clarified that none of its…
Original source: https://www.timesnownews.com/delhi
