Why ServiceNow isn’t worried about ‘Claudification’ and sees AI as an opportunity – CNBC TV18

In TrendsStock MarketStocks to WatchNifty OutlookGold and SilverStocks to BuyPM-KISANWhy ServiceNow isn't worried about 'Claudification' and sees AI as an opportunityServiceNow President and COO Amit Zavery believes AI will create a divide within the software industry, rather than disrupt every company equally. He argues that products deeply embedded in enterprise operations will be harder to replace, even as AI models become better at writing software. Zavery also explains why ServiceNow sees India as an increasingly important market and innovation hub.By Shereen Bhan October 6, 2026, 10:18:26 PM IST (Published)Artificial intelligence has raised a difficult question for the software industry: if AI can write software and perform tasks that once required specialised applications, what happens to the companies that built those applications?ServiceNow President and Chief Operating Officer Amit Zavery believes the answer depends on what a software company actually does for its customers.In an exclusive interview with CNBC-TV18, Zavery argued that AI is increasing demand for ServiceNow products because the company's software is deeply integrated into enterprise operations. He said investors are too often treating software companies as one group without considering how AI affects each business differently.That is also why he is not particularly concerned about the so-called "SaaSpocalypse" or…

Original source: https://www.cnbctv18.com/technology/

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